Terms of Service

1. Agreement to Terms

By accessing or using Techance Limited's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

Techance Limited provides:

• Cybersecurity solutions and consulting
• DevOps and IT consulting services
• Digital marketing and SMS marketing services
• Web application security assessments
• Cloud security solutions
• Threat intelligence services

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Comply with all applicable laws and regulations
• Respect intellectual property rights

4. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to:

• Modify or discontinue services with notice
• Perform maintenance and updates
• Suspend services for security reasons
• Limit access to prevent abuse

5. Payment Terms

For paid services:

• Payment is due according to agreed terms
• Late payments may incur additional charges
• Refunds are subject to our refund policy
• Prices may change with 30 days notice
• All fees are exclusive of applicable taxes

6. Intellectual Property

All content, trademarks, and intellectual property on our website and in our services remain our property or that of our licensors. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding
• Reverse engineer our software or systems
• Create derivative works

7. Confidentiality

We maintain strict confidentiality regarding:

• Client business information
• Technical specifications and requirements
• Security assessments and findings
• Proprietary methodologies

Clients agree to maintain confidentiality of our proprietary methods and findings.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services
• We are not liable for indirect or consequential damages
• Services are provided "as is" without warranties
• We do not guarantee specific outcomes or results

9. Indemnification

You agree to indemnify and hold harmless Techance Limited from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these terms
• Infringement of third-party rights
• Your negligent or wrongful conduct

10. Data Protection

We are committed to protecting your data in accordance with:

• Our Privacy Policy
• Applicable data protection laws
• Industry best practices
• Client-specific data handling agreements

11. Termination

Either party may terminate services:

• With written notice as specified in agreements
• Immediately for material breach
• For non-payment of fees
• For violation of these terms

Upon termination, certain provisions will survive including confidentiality and limitation of liability.

12. Governing Law

These terms are governed by the laws of Kenya. Any disputes will be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration or courts in Nairobi, Kenya

13. Changes to Terms

We may update these terms periodically. Significant changes will be communicated through:

• Email notification to registered users
• Website announcements
• Updated effective date

Continued use of services constitutes acceptance of updated terms.

14. Contact Information

For questions about these Terms of Service:

• Email: info@techance.co.ke
• Phone: +254 700 558 508
• Address: Nairobi, Kenya